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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
I ordered the rug and received it super quick! Looks great and I’m very happy. Would definitely recommend to anyone and I would buy from them again. Thank you!
This is my second purchase with rug emporium and both transactions have been smooth and fast, no problems at all
Very happy with my purchase. Great quality, very reasonable prices, fast delivery with step by step tracking, I'll definitely buy again.
Love my rug and very happy re delivery etc
Love the rug though the colours didn't complement the room I purchased it for and I had already thrown out the packaging to return it. In any case, it works well in my study room. I'll eventually purchase another one for the room intended, hopefully will get it right next time:-)
Quick and easy.
I'm very happy with this rug ,the quality is great and delivery was quick with clear tracking infomation