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Shipping and Returns

Free Shipping Australia Wide - No Exceptions!

We normally process all orders and dispatch within 1 to 3 working days. 

Approximate delivery time as per schedule below:

 Where You Live Estimated Shipping Time 
 Sydney, Brisbane, Melbourne  3-4 days*
 ACT, Regional NSW, VIC & QLD  5-6 days*
 Perth, Adelaide  5-8 days*
 TAS, Regional SA, WA & NT  7-11 days*

*Please note, delivery times are estimates only and delays outside of our control may occur.

14 Day Easy Returns

At Rug Emporium you don't have to worry, love your new rug or get a full refund* with our 100% satisfaction guarantee. Simply let us know within 14 days of delivery and we will organise a courier to come collect it. All we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.

*Please note that shipping charges are non-refundable. There is a fixed return shipping price of $29.95 per item which will be deducted from your refund. Please allow up to 2 weeks for the refund, this allows time for shipping and inspection of the rug.

Fantastic product! Exactly as pictured and great customer service - Wade L
Very happy with the rug. Exactly as portrayed. Love it. Fast service and a good price. - Colleen G
Great quality rug, exactly as per the photo with quick delivery - Steph B
The rug was exactly as described and arrived very soon after placing the order. Great experience. - Billy M

If you would like to discuss the shipping please email our customer care team.

Further information can be found in our Terms & Conditions

Damaged Items

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you.

If you notice any damage to your goods please notify our delivery drivers or our Customer Service team within 48 hours of delivery. 

We recommend you thoroughly inspect your goods when they arrive.

We may require confirmation of the damage by way of a photograph for damage assessment.

Exclusions

Any and all goods that have been used or assembled do not qualify for a refund under our Refund Policy.

 
Size Guide

Floor Rug Size Guide

Lounge Size Guide

Bedroom Size GuideDining Size Guide
*Approximate sizes only