Shipping policy

Shipping Policy

Delivery Costs

Most of our delivery cost is built into our prices, so there's no minimum spend.

  • Free to Sydney, Melbourne, Brisbane, Adelaide, Hobart, Canberra and the Gold and Sunshine Coasts, plus most regional addresses in NSW, VIC, QLD, SA, TAS and the ACT.
  • Perth metro: from $20.
  • Darwin: from $20.
  • Regional WA, NT and remote areas: a delivery fee based on your address and order weight.

Your exact delivery charge is shown at checkout once you enter your address, before you pay. Adding a second rug often lowers the delivery charge or makes it free.

For a small number of very remote locations our courier can't deliver directly. If that applies to your order, we'll contact you before dispatching anything, and you can pay any extra freight or cancel for a full refund.

Dispatch and Delivery Times

Rugs ship from our distribution partner's east coast distribution centres. Orders are dispatched within 1 to 3 business days and delivered by our courier partners, usually Hunter Express or Australia Post.

  • Metro: typically 5 to 10 business days after dispatch.
  • Perth and Darwin: typically 7 to 12 business days after dispatch.
  • Regional: typically 10 to 15 business days after dispatch.

You'll receive a tracking number by email as soon as your rug is dispatched.

Delivery Guarantee

  • Metro addresses: delivered within 15 business days of your order.
  • Regional addresses: delivered within 28 business days of your order.

If we miss it, we refund any delivery charge you paid. If your delivery was free, we credit you $20 toward your next order. Just email us with your order number.

This guarantee excludes remote-area deliveries quoted separately, delays caused by an incorrect or incomplete address, and failed delivery attempts where nobody was available to receive the rug.

Delivery Conditions

  • We don't deliver to PO Boxes or parcel lockers. Our couriers need a physical street address.
  • Most couriers will leave the rug in a safe place if nobody is home. If your address has no safe place for a large parcel, please tell us in the order notes.

Damaged, Faulty or Wrong Rug

If your rug arrives damaged, faulty, or isn't the rug you ordered, take photos of the rug, the packaging and the label, and contact us within 7 days of delivery. We'll arrange a replacement or a full refund, including collecting the rug, at no cost to you.

Cancellations

  • Before dispatch: full refund.
  • After dispatch: treated as a change-of-mind return. See our Refund Policy.

Returns and Delivery Costs

Because delivery is built into our prices, the original delivery cost is deducted from refunds on change-of-mind returns, including colour and appearance concerns. See our Refund Policy for full details.