30 Day Best Price Guarantee

PRICE MATCH POLICY

At Rug Emporium, we are committed to offering you the best prices on all our products. If you find an identical in-stock item from another retailer in Australia at a lower product price prior to purchasing or within 30 days of purchase, we will beat it by 10% of the difference. Please note that we only match the product price and do not consider shipping costs in our price match guarantee.

Example:
Our price: $300
Competitor product price: $250
Difference: $50
10% of the difference: $5
Your new price: $245 (competitor price minus $5)

PRODUCT AND PRICE REQUIREMENTS

To qualify for a price match, the following requirements must be met:

  • The competitor must be located in Australia.
  • The competitor price must be verifiable.
  • The listed competitor price must be for retail quantities only (not bulk/commercial quantities).
  • The product must be identical in brand, model, and color.
  • The product must be in stock and available for immediate purchase.
  • We do not match products listed in competitor clearances, sales, coupons, liquidations, or limited stock offers.
  • We only match the product price and do not consider shipping costs in our price match guarantee.

HOW TO CLAIM

To claim a price match, please send us an email with the following information:

  • Your full name
  • Your address
  • Your phone number
  • Your email address
  • Competitor's product price
  • Link to competitor's product page showing their price
  • Product name or SKU including size and color
  • Full shipping address (street address, suburb, postcode, state)
  • Any notes/comments

PURCHASING

Once we have verified the competitor's product price, we will send you a confirmation email and a special purchase link with the discounted price.

Please note that all details are required, and we reserve the right to discontinue this offer without notice.