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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
Colours of the rug ordered were not exactly as they were as seen on the website. Return took three weeks to finalise through to refund.
Like colour and size of rug but was disappointed with the feel of the rug underfoot. From the description it sounded soft to walk on but actually isn't. Delivery was terrible.They used Hunter Express. Could only track rug to Brisbane and then not able to track at all. Many phone calls later, over many days, discovered rug had bypassed my town and arrived in a town another 5hrs away. I did get a phonecall from headoffice of courier apologising for the delay of delivery but would also be reluctant to buy another rug from RE if they use Hunter Express.
The colours werent the same as i saw it online so not quite happy about that.