Colours of the rug ordered were not exactly as they were as seen on the website. Return took three weeks to finalise through to refund.
Like colour and size of rug but was disappointed with the feel of the rug underfoot. From the description it sounded soft to walk on but actually isn't. Delivery was terrible.They used Hunter Express. Could only track rug to Brisbane and then not able to track at all. Many phone calls later, over many days, discovered rug had bypassed my town and arrived in a town another 5hrs away. I did get a phonecall from headoffice of courier apologising for the delay of delivery but would also be reluctant to buy another rug from RE if they use Hunter Express.
The colours werent the same as i saw it online so not quite happy about that.