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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
Everything about this purchase has been great - we are thrilled with our beautiful rug, and the delivery service to rural WA was amazing! Will be buying another rug from the rug emporium soon!
I received my rug but unfortunately the colour was quite a lot less vibrant than the photo. Rug emporium were disappointed I wasn’t happy but they organised the return and refund without any fuss.
I will definitely use them again.
Love the quality of it! And suits the space so so well especially as we continue to add to it!! Colours are vibrant, although look slightly lighter than in reality I expected. Closer to the colours in the 3rd - 5th image although those deep rich hues are certainly still quite vibrant. I love it and look forward to my next rug purchase from here.
Rug arrived faster than expected and is excellent.colours great and quality is fantastic.I love it.would order through this company again
Image true to product. Received promptly.