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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
The rug is really good quality, however has dirty Mark's over it as the couriers (even though we hadn't mentioned that it was ok to leave), decided to put the rug in my backyard with my two puppies, instead of undercover next to my front door ( nice and safe). I can understand that they thought the rug would be safe out of sight, but we had a barricade for our puppies so they couldn't dig out, and this was disturbed, meaning that they came into our back yard. Our balcony is around a fair bit away from the side gate, and this is where the rug was. By the time we found out delivery in our back yard, the plastic covering has been completely destroyed and was all over the backyard (teething puppies who will chew on anything), as the rug was wrapped with the top on the outside, all of the white parts of our rug are quite dirty. The only things that Rug Emporium could have improved on is a) not using Hunter Express (my old work refused to use them), and b) potentially rolling the rugs up with the bottom on the outside (if possible) so that if something like this was to happen in the future, the rug would not get marked (very lucky it wasnt a rainy day).I understand that this may be a hassle though as it would be harder to determine which rug is which in the warehouse perhaps? The rug is really great otherwise though.
This is the second rug I have purchased from Rugemporium & both items have been exactly what I wanted. The quality is fantastic same as the service.
I would have no hesitation in recommend this company to any one wanting to purchase a good quality rug at a realistic price.
Thank you for your good service.
Was delivered faster than expected. Quilty is great very satisfied with this product