We decided to buy this rug as we really liked the design and colours, though we weren’t totally sure if it’d suit our lounge room.
However, our decision was made easier when we knew it could be retuned if not suitable.
The delivery was prompt and when, unfortunately, it turned out the rug didn’t suit, the return process was both quick and easy, with our refund also made promptly, (minus return delivery, a condition which was clearly outlined before our purchase).
So though this rug wasn’t right for us, the company’s service certainly was and we would be happy to deal with them again.
Ordered Thursday, arrived the following Tuesday. Love the rug!