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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
We decided to buy this rug as we really liked the design and colours, though we weren’t totally sure if it’d suit our lounge room.
However, our decision was made easier when we knew it could be retuned if not suitable.
The delivery was prompt and when, unfortunately, it turned out the rug didn’t suit, the return process was both quick and easy, with our refund also made promptly, (minus return delivery, a condition which was clearly outlined before our purchase).
So though this rug wasn’t right for us, the company’s service certainly was and we would be happy to deal with them again.
Ordered Thursday, arrived the following Tuesday. Love the rug!
It has been three weeks since purchase and no delivery yet!! The response to my enquiries have been prompt but empty as there is no information about where my purchase is or when it will be delivered.