Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
Great product Fast dispatch and delivery
Very happy with this purchase Quality is very good for the price Colour is a good neutral blends really well with my mid grey carpet Only downside was the long wait as it was out of stock when i placed order however was worth the wait in the end.
This rug is beautiful, quality is amjjazing considering the price, is very thick and lush. Company were also great. The item wasn't in stock when I ordered it so I had to wait a few weeks but this wasn't an issue.
The delivery arrangement filled with ignorance. I received email with the delivery had been done. I do not receive any notice or request to estimate delivery time. I called 3 times to Hunter Exprees, I waited 40 minutes each time with empty info. The rug has been dumped in my front yard unattended. If it rain or other people took it/ damage it, I wasted lots of monet then. I am upset with the deliver arrangement
Rug is super soft,warm and cosy. Very warm under foot.
The rug is beautiful and soft. We love it.
The rug emporium where wonderful! I noticed my order hadn't shipped and I sent them an email and they replied nearly instantly. The rug was shipped the next day from WA and I received it in 1 business day and I live in QLD! Wonderful product! Such good quality and so soft! Our friends and family have all loved it! Will definitely be back to buy again!
Fast delivery. Very happy with our new rug !
"I was a little uncertain about buying a rug online (I do a lot of online purchases so I'm not worried about that) - I just would have preferred to ""see and feel"" the rug first. However after ""touring"" the city looking for a rug large enough to fit our area, I only found one option and it was twice the price of the rug I found on Rug Emporium.
i spoke with these guys over the phone and they were very helpful so I took a punt and went ahead and ordered.
The rug arrived a few days *earlier* than expected (which was great!) and we now have an absolutely beautiful centrepiece rug in our lounge and we have so far received a lot of positive comments from guests.
It's very soft and feels quite luxurious - the kids prefer to sit on the rug than our new (expensive!) sofa!
Thanks guys :)"