Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
Received request for a review, been 3 weeks and unfortunately I’m still waiting for the rug :(
Excellent rug had a lot of prob with shaggy rugs before i purchased this one n i was about to give up but i decide ro purchase it n go ahead n see what happens and im very impressed not shedding what so ever n i have 3 kids that love to run around all day n there is not even one shed fron the rug unlike my old experiences that were terrible but thia rug thumbs up and i will defintly purchase again n thats why i thought ill put my review in so other people can benefit from my experience n not hesitate in purchasing from this seller coz they r honest with there description n value there customers ...thanks
Fantastic. Rug arrived promptly, and is exactly as described on the web page - couldn't be happier :thumbsup: