Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
Extremely happy with the quality of the rug and no hassles with delivery despite being in a country area. Thank you.
I am really pleased with the rug received yesterday, The quality and colours are execellent, I have already recommended Rug Emporium to a family member who admired my new rug rug today,
Lovely rugs, great service thank you
I was a bit wary purchasing a rug online. They were a perfect fit and good quality. The colour was true to the images shown on the website. I didn't have to wait too long for delivery. Very happy :)
My rug is perfect. Thanks for great service getting it to the far south coast quickly.
"Living in Regional WA, it isn't easy finding suppliers who will deliver; Thanks to Rug Emporium, we got a top quality rug with free delivery and all-in-all great service. Thank you."