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Free Shipping Australia Wide+
We normally process all orders and dispatch within 1 to 3 working days.
If you are not home when delivery is attempted the item will be left near the front door or similar secure position
Approximate delivery time as per schedule below after dispatch:
|Where You Live||Estimated Shipping Time|
|Sydney, Brisbane, Melbourne||3-4 weekdays*|
|ACT, Regional NSW, VIC & QLD||5-6 weekdays*|
|TAS, Regional SA, WA & NT||10-14 weekdays*|
* Delivery times are estimates only and delays outside of our control may occur.
+ Due to the nature of the product, we are unable to offer free shipping to some areas. We may still be able to ship to your area, a shipping quote may be provided at your request after your rugs have been purchased. If you decide not to proceed a full refund will be provided.
Full Shipping Policy can be found here
At Rug Emporium you don't have to worry, love your new rug or get a full refund (shipping charges are non-refundable) with our 100% satisfaction guarantee. This includes all returns due to colour differences.
Simply let us know within 14 days of delivery and all we ask is that the rug is not used, is in the same condition you received it and is in the original box and/or packaging.
You are eligible for a full refund of the purchase price including return costs if your return is the result of an error on our part.
Full Returns Policy can be found here
The rug was everything I expected, the purchase was easy and delivery was prompt.
The service w prompt and followed up with a courtesy email. The rug was as colourful as the photo and lived up to expectations. I would purchase from this store again.
Fantastic experience ordering the rug, the kids in my classroom love it, quality has been great for my year 2 classroom, delivered on time, def would buy from rug emporium again
Easy to order and I am very happy with my rug - the online pictures were an accurate representation of the colours, which was one of my concerns with buying online. My only criticism would be that I thought I was ordering from a Perth store in WA with delivery promised in 3 days, and instead my order took over 2 weeks to get here and came ex East. Not a big deal in the end, but I don't appreciate false advertising. If it's going to take 2 plus weeks to get here I want to know.
I bought this rug and unfortunately the colours were more brighter than in the picture. It had too much pink in it and it didn't match my lounge.
"Great rug, quality and stylish and fast delivery"