LOVE the rug. It was better than we expected and the colour almost a direct match - just a tad darker. The price was outstanding. Their part in getting it on the truck was as promised. The truck company put in the first couple of days of information and then nothing. We tried to phone - the hold time made it an impossible option - as in - they never answered. We wrote them and they sent back a note they had received it and would contact us shortly. 5 days later, still nothing. I wrote again, not happy, and they wrote back a day later to say once they found out anything they would get back to me. I still have not heard anything from them. The rug was delivered but the company should have contacted me. We bought from your company primarily because of the delivery time. Perhaps you should get a trucking company that actually cares about your business. I would have given you 5 stars but the overall experience was ruined by the trucking company.
The rug was as stated - which was great I received the rug very quickly. The process of buying the rug online and getting it ship to country NSW was absolutely no hassel buying. A very happy customer
This product is just perfect, the colour, texture, size and price are just what I was after. I'd definitely purchase from Rug Emporium again.
'-User friendly website -Gorgeous rug -Fast delivery Thankyou :blush: